Mumbai: ICICI Lombard has reinforced its digital resilience strategy by deploying an advanced, fully automated Disaster Recovery (DR) system in collaboration with Amazon Web Services (AWS).
The insurer has migrated its disaster recovery infrastructure from AWS’s Mumbai Region to the Hyderabad Region to enhance service continuity and safeguard business-critical applications against potential disruptions.
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This strategic move represents a significant upgrade in ICICI Lombard’s business continuity framework, offering real-time failover capabilities powered by AWS-native services such as Elastic Disaster Recovery (EDR), AWS Step Functions, and infrastructure-as-code.
Disaster Recovery System Gets Significant Upgrade
The result is a seamless, domain-based routing mechanism enabling near-instantaneous switching between data centers during outages.
“ICICI Lombard has executed a full-site Disaster Recovery drill that demonstrates our operational readiness and technological maturity,” said Girish Nayak, Chief – Technology, Health UW and Claims, ICICI Lombard.
“This first-of-its-kind implementation in the Indian insurance sector confirms that a cloud-native, fully automated DR architecture is not only possible but scalable. It reinforces our commitment to compliance, customer trust, and uninterrupted service delivery.”
The transition was executed with speed and precision, involving minimal manual effort and complete automation. This proactive upgrade comes in response to increasing climate and cybersecurity threats that demand robust operational continuity strategies.
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Kiran Jagannath, Head of FSI and Conglomerates, AWS India and South Asia, remarked, “We’re proud to support ICICI Lombard in securing its mission-critical applications through automated, resilient disaster recovery capabilities. This deployment sets a benchmark in the financial services sector for cloud-driven continuity and regulatory readiness.”
ICICI Lombard has long been an early adopter of cloud technologies in the BFSI space. With previous migrations of its core policy issuance and claims platforms to the cloud, this DR implementation further future-proofs the company’s digital infrastructure while maintaining regulatory compliance and customer-first service standards.
